Job Description:

Quality and Improvement Lead

Community Connections

Wellington region

80 hours per fortnight – full-time contract

  • Be part of a dynamic senior leadership team that embraces its diversity & inclusion!
  • Develop your skills with ongoing professional development internally and externally.
  • Opportunity to make a difference in people’s lives by supporting them to live their best life.


Responsible for a positive quality improvement culture for Community Connections underpinned by effective Quality and Risk management frameworks.About the role

To provide supportive and participative leadership within the senior leadership team, including the “bigger picture” view of the organisation and its context, to enable the senior leadership team to make sound and robust decisions that meet the strategic goals of the organisation. The successful candidate will report directly to the Chief Executive Officer, be part of the senior leadership team and have two direct reports.

Duties of the role

Community Connections is an Equal Employment Opportunities employer, and we love diversity in what we do and whom we employ.  We are committed to Te Tiriti O Waitangi, the UN Convention for the Rights of Persons with Disabilities and the NZ Disability strategy.  We encourage people with lived experience of disability, mental health, Maori, Pasifika, people from other backgrounds and/or from LGBTQIA+ community to apply.

  • To lead and be responsible for maintaining and developing Community Connections quality and risk management systems.
  • To enable and assure quality programme delivery across the organisation to meet or exceed these standards set by our funders.
  • To support Community Connections in achieving its outcome by providing processes, tools and analysis to support continuous improvement in its practice for the people we support and their whānau.
  • To generate, analyse and present all available data, information and intelligence on practice quality to support strategic decision making at all levels of Community Connections.
  • Assist in development and maintaining a healthy work culture where workplace hazards and incidents are well managed and staff and the people supported are prepared to respond in an emergency according to a plan.

Skills and experience

  • Qualification in or similar to quality assurance an advantage
  • Preferably experience in a quality management role
  • Experience in working in the disability sector
  • Previous work experience with wellbeing, health, safety, and environmental matters
  • Computer literacy
  • Excellent communication skills
  • Ability to analyse data and create and review processes
  • Ability to work as part of a team
  • Preferred Valid driver’s licence


  • Five weeks annual leave
  • Monthly external supervision
  • 15 days sick leave
  • Flexibility in working from home (two days a week) and at various offices around Wellington (Wellington CBD, Johnsonville, Upper Hutt, Paraparaumu).

About Community Connections

We are a community based disability support provider that operates across much of the North Island.  Our Vision is of an inclusive New Zealand where people with disabilities are embraced as fully participating citizens, where barriers to inclusion are removed, and where all people are respected and valued for who they are.

We believe that people with disabilities can and should live the life they choose, on their own terms and within the community of their choice.

How to apply

Click APPLY or contact France Aziz on 0221696573 for a confidential discussion.



Quote REC230


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Community Connections provides 24 hour support to people to live in their own homes and in some situations residential 24/7 coverage. The position you are applying for may involve rostered shifts including early morning, evenings, nights and weekends
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Under the provisions of the Criminal Records (Clean Slate) Act 2004, you do not have to disclose details of criminal convictions if you meet all of the following criteria: No convictions within last 7 years AND You have never been sentenced to a custodial sentence AND You have never been ordered by a court, following a criminal case, to be detained in a hospital due to a mental condition AND You have no convictions for ‘specified offences’ under the Act AND You have never been indefinitely disqualified from driving.

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I hereby acknowledge that subsequent to the Privacy Act 1993 I am providing personal information to Community Connections which may or may not be publicly available information, for the purposes of assessment for my prospective employment with Community Connections. I declare that the answers I have given to the Criminal & Traffic Offences questions are true and correct to the best of my knowledge. I understand that if Community Connections employs me and it is found that the information I have provided is untrue or misleading, I may face disciplinary action, which may result in the termination of my employment. I am aware that the intended recipients of this information are the Human Resources Department, the Management of Community Connections, the supervisors of the position for which I am applying and anyone else I may authorise disclosure to from time to time. I further confirm that the information I have provided as part of my application (including but not limited to the answers to the questions in this application, answers given at the interview and in my CV) is accurate, up to date, complete, relevant and not misleading. I understand that if the information I have provided is found to be misleading at any stage or that if any material fact is suppressed I may not be employed or that it would be grounds for Community Connections to dismiss me if I am employed (such conduct would be considered serious misconduct). I also understand that any false information given in section 5, the health portion of this form, may result in my loss of entitlement for any work related insurance compensation under the Injury Prevention, Rehabilitation and Compensation Act 2001.