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If you feel like you’ve been discriminated against, treated poorly, or feel like your rights have been breached, there are avenues open for you to make a complaint.

In the first instance, your complaint should be raised with the health provider. You can seek assistance from a Health and Disability Advocate in making this complaint.

The service is free, confidential and independent. Advocates can be contacted on 0800 555 050.

If this doesn't resolve the complaint, you can then make a complaint to the Health and Disability Commissioner.

  • Health and Disability Commissioner (HDC)
    • The HDC has a team of advocates to assist you to resolve your complaint about a health or disability service. An advocate assists by listening to your complaint, giving you information about your rights and options for resolution, then supporting your option
    • Nationwide list of free advocates
    • Phone: 0800 555 050
    • Email:
  • Disabled Persons’ Assembly (DPA)
    • The DPA is an umbrella organisation representing people with disabilities which offers information and advice
    • Phone: 04 801 9100
    • Email:

  • IHC IDEA Services
    • IDEA Services provides information, support and advice to individuals, families and organisations
    • To help people in local communities advocate for people with an intellectual disability, the IHC Advocacy Toolkit is available online
  • People First
    • People First promotes self advocacy for people with an intellectual disability
    • Phone: 0800 206 070
  • Personal Advocacy Trust
    • For a fee, the Personal Advocacy Trust provides a trained, supervised advocate for an intellectually disabled child for the rest of their life after the parents have become unable to look after their welfare
    • Phone: 04 385 9175
    • Email:

  • Ripple Trust
  • Vaka Tautua
    • Vaka Tautua provides disability, mental health, older peoples and other support services for Pacific peoples
    • Phone: 0800 825 282

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